12:22 pm - Friday 20 October 2017

One common number to deactivate unwanted mobile VAS

By insightVAS - Thu Feb 07, 3:27 pm

Now, no need to worry if any unwanted value added services (VAS) gets activated. The customers now can register complaint about wrongful activation of value added services such as mobile Internet and caller tunes on a new and common number- 155223, for all operators.

If the consumer within 24 hours inform about it on the common number then the telecom operators are bound to refund the amount charged for such activation of services.

The service has been put in place by telecom operators jointly after telecom regulator TRAIrefused to give them any leeway in such cases from February 2. Operators reported compliance to Telecom Regulatory Authority of India on February 1.

According to news report, “A common solution has now been devised for all of industry which will enable simple and easy exit. It came onto force on February 1,” TRAI Chairman Rahul  Khullar said.

Subscribers who have been using any value added services beyond 24 hours can also request for deactivation of service on this number. Telecom operator will have to deactivate service within four hours of getting phone call but the customer will not be eligible to claim refund in such cases.

On July 4, 2011 Trai directed telecom operators to obtain explicit consent of consumers “through consumer originated SMS or e-mail or FAX or in writing within 24 hrs of activation of the value added service and charge the consumer only if the confirmation is received from him” for subscribing it.

The direction was opposed by the industry as it meant a loss of Rs 12,000 crore revenue and over 10,000 jobs. As the operators failed to convince the regulator, industry body representing GSM players COAI approached telecom tribunal TDSAT but lost.

The Telecom Disputes Settlement and Appellate Tribunal (TDSAT) gave telecom operators three months time (till February 2) to comply with the direction.

As per the rule, operators will have to take consent of subscribers before activating any VAS and deactivate it without charging for it if no consent is received from them.

TRAI has asked operators to inform their subscribers about the new facility and also publish its details in newspapers.

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