01:56 pm - Saturday 18 November 2017

Pre-paid mobile connection with Rs 20 balance cannot be deactivated: TRAI

By insightVAS - Sat Feb 23, 12:44 pm

According to TRAI, the mobile operators cannot deactivate any inactive mobile connection of a pre-paid customers if they have a minimum balance of Rs 20 in their account. The time period for considering the connection as ‘inactive’ has been set as 90 days.

Announcing an amendment to a regulation for protecting consumers, Telecom Regulatory Authority of India (TRAI) said: “There shall be no deactivation if the balance in pre-paid consumer account is Rs 20 or more.

The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days,” TRAI added.

The amended regulations also say that, the telecom operators have to provide facility to pre-paid to reactivate numbers by paying a minimal amount.

A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number,” TRAI further added.

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