11:07 am - Saturday 29 April 2017

TRAI directs Uninor to refund balance amount of customers within 15 days

By insightVAS - Sat Feb 23, 1:32 pm

Uninor has been directed by TRAI to refund the balance amount of its subscribers within 15 days, in the two circles- Mumbai and Kolkata, where the company has to close its operations.

Telecom Regulatory Authority of India (TRAI) in its direction to Uninor also asked the company to facilitate shifting their numbers to networks of other service providers.

TRAI directed other telecom operators to accept porting request of Uninor customers. The regulator also directed Uninor to publish procedure for porting number and refund of money in newspapers and on its websites.

Refund, within fifteen days of issue of this direction, the amount available in the account of the consumer,” the TRAI direction said.

Uninor had informed TRAI that it had to close its operations in 15 service areas following the Supreme Court order of February 15, 2013 which did not permit operators to continue services without acquiring spectrum through auction process.

Uninor had a customer base of 10,12,630 in Mumbai and Kolkata.

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