10:56 am - Saturday 29 April 2017

TRAI imposed Rs 5 crore penalty on operators and telemarketers in 2013

By insightVAS - Thu Jan 02, 4:07 pm

In 2013, Telecom Regulatory Authority of India (TRAI) imposed a penalty of Rs 5 crore on operators for poor services and also on telemarketers for pesky calls. The regulator disconnected 9 lakh numbers and blacklisted over 1.74 lakh unregistered individuals for making pesky calls and SMSes during the year.

“Rs 2.8 crore financial disincentive was imposed across all telecom operators for failing to meet quality of services (QoS) benchmark in 2013. However, there has been improvement in quality of services,” TRAI’s Advisor for QoS, A Robert Jerad Ravi said here while releasing activities of the regulator during 2013.

Under existing regulations, the TRAI can impose up to Rs 50,000 penalty on telecom operators for failing to meet any quality of service parameter for mobile services and up to Rs 1 lakh for repeating such failures.

Ravi said that earlier telecom operators were not meeting quality of services norms in 170 circles (number of circles counted on individual operator basis). The number of circles where operators did not meet the parameters has now come down to 104.

On pesky calls, Ravi said the number of complaints have come down from about 50,000 per month to about 11,000.

“Financial disincentive of Rs 2.15 crore was imposed on telemarketers in last 4 months. About 9 lakh telecom resources were disconnected in this year,” he said. The regulator also snapped connections of about 60 business houses which included about 40 real estate companies and miscellaneous entities.

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