11:06 am - Saturday 29 April 2017

TRAI launches Telecom Consumers Complaint Monitoring System

By insightVAS - Tue May 01, 11:16 am

TRAI has launched the Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in to facilitate the telecom consumers

1.    In locating the ‘Consumer Care Number’, ‘General Information Number’ and contact details of the complaint centre and Appellate Authority of their service provider.

2.    In accessing the website of their service provider¡¦s complaint monitoring portalto track the current status of their complaints or appeals lodged with their service provider complaint centre or Appellate Authority.

This portal will also help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers. It is felt that this portal will help to enhance the effectiveness of the grievance redressal mechanism.

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